Returns & Refunds

LET'S MAKE IT NICE & CLEAR FOR YOU

YOUR STATUTORY RIGHTS

YOU HAVE A 14 DAY COOLING OFF PERIOD

Customer Service Email: cs@MakeMeAMattress.com

Goods must be unused & in original packaging.
We reserve the right to refuse the 14 days cooling off period to anyone not operating as a consumer or who is otherwise in breach of our terms.
Custom made goods are not subject to the 14 day cooling off period for a change of mind return or any other reason other than a manufacturer's fault.
We will not consider the 14 day cooling off period if we believe that you are associated with another mattress brand or manufacturer.
Where there is any suspicion of misconduct, dishonesty or direct attempt at defrauding or otherwise cheating our company, we will not consider the 14 days cooling off period.
If you are unhappy with your purchase and decide to return your item, a minimum fee of £60 will be chargeable for collection.

WHAT IF IT IS A MANUFACTURERS DEFECT?

1 - In the first instance, you would need to email us pictures or send them to us via our WhatsApp account ( we shall advise what's best ).

2 - Upon prior agreement, once we receive the goods, we shall examine the item and relay our findings to you via email, or call you.

3 - We shall confirm via email as to your full purchase refund price once we have agreed a refund.

4 - We shall agree on a mutually convenient collection date & time, as soon as practically possible.

Size Exchange Process

1 - If you have ordered a mattress and "We" sent the wrong product, we will replace it for you.

2 - If "You" have ordered the incorrect size and realised "Before" the item is shipped, we will be able to simply change the order to the correct size and only charge/refund the difference in price. Please simply notify one of our customer service team immediately and they will arrange that for you.

3 - If you have "Already" received the mattress, and "You" ordered the wrong size, there will be an admin fee of £80 to collect and replace the product . The difference in price will be refunded or will need to be paid before you receive the goods.

4 - For any further information, please contact our customer services via email at CS@MakeMeAMattress.com

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Returns & Refunds